Privacy Policy

Your privacy is important to us, so WhatsCom has created the following Privacy Policy to let you know what information we collect when you visit our website, why we collect it and how it is used.
Definitions
- Terms "you," "your," "yours" and "User" refer to the customer using our website.
- Terms "Company," "we," "us," and "our" refer to WhatsCom as owned wholly by Wingage Technologies LLP.
Scope of Agreement
This Privacy Policy is governed by our Terms of Service and is an extension of the Terms of Service. By using this website, you consent to the data practices described in this statement.
Changes to This Privacy Policy
We may periodically make changes to this Privacy Policy that we will include on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.
Website Pages
The WhatsCom website contains the following website pages which include but are not limited to WhatsCom channels which include visual and written description(s) of WhatsApp services, SMS services and internet powered chat channels; WhatsCom engage which contain visual and written description of solutions like chatbot, flow orchestration, point of sale, marketing campaign tool and reporting tools; and WhatsCom marketplace which contains visual and written description of third (3rd) party ecosystems like delivery logistics partners, payment gateways and more, all of which are accessible through the WhatsCom website.
Information Collection
It is hereby declared through this Privacy Policy that we shall collect your information through our website to better understand you and to further improve our website. Please read this Privacy Policy to be aware of the kind of information being collected and how the information is used.
1. HOW WE USE YOUR INFORMATION
1.1. The information disclosed by you is used for internal marketing purposes only.
WhatsCom does not sell, exchange, or release your personal information (name, email address, personal data) in any way, shape or form. Your information is not shared with any other third party or company outside of agreed terms and conditions, between us and such third party or company.
1.2. This privacy policy applies to all information collected through our website including but not limited to WhatsCom services such as chatbot, sales, marketing, logistics, P2P calling, P2P texting, tools, or payment gateways (collectively referred to as "Services").
1.3. Personal Information
1.3.1. Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent.
We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to the user's email address for the purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
1.3.2. In general, the Personal Information you provide to us is used to help us communicate with you.
For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
1.3.3. We may share Personal Information with outside parties if we have a good-faith and/or belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request;
to enforce applicable Terms and Conditions, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
1.4. Non-Personal Information
1.4.1. In general, we use Non-Personal Information to help us improve the Service and customize the user experience.
We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
1.4.2. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred.
You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy.
If our information practices change at any time in the future, we will post the policy changes to the Website so that you may opt out of the new information practices.
We suggest that you check the Website periodically if you are concerned about how your information is used.
1.5 Use of Analytics Information to help us improve the Service and customize the user experience.
1.5.1 We share some of the collected information with third-party analytics tools such as Google Analytics in order to produce intelligent insights, detect & remove fraudulent data, including spam, and offer better services. Our data sharing with such agencies is governed by GDPR, The Digital Personal Data Protection Act of India & other applicable industry regulations
2. HOW ARE COOKIES USED
2.1. We track your information using cookies, or small text files which include an anonymous unique identifier.
Cookies are sent to a User's browser from our servers and are stored on the User's computer hard drive. Sending a cookie to a User's browser enables us to collect Non-Personal information about the particular User and keep a record of the User's preferences when utilizing our Services, both on an individual and aggregate basis.
2.2. Essential Cookies
These cookies are essential for the basic functionalities offered by the Service. This class of cookies helps in keeping an User logged in to the Service and remember relevant information when they return to the Service.
2.3. Insight Cookies
These cookies are used for tracking the User's activities within the Service, which in turn helps us in improving the User's experience. We partner with third parties to capture how you use and interact with our Website through various kinds of analytic softwares such as Google Analytics to improve our products and/or services.
2.4. Marketing Cookies
We also use some marketing cookies provided by third parties to collect and analyze various information about the visitors to the WhatsCom Website and Users of the Service. No personal or intrusive information is collected in this process though.
2.5. You have the choice of accepting or declining the use of cookies through your web browser.
Please note that if you wish to turn off the cookies in your web browser, you might not be able to take advantage of many features of our Service offered on our Website.
3. IS THE INFORMATION DISCLOSED?
3.1. WhatsCom is not in the business of selling your information.
We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your personally identifiable information with certain third parties without further notice to you, as set forth below:
3.1.1. Third Party Applications and Services
If you elect to use one or more third party applications that interoperate with WhatsCom's Service via WhatsCom, those applications may upon your election be given access to data (which may include personally identifiable information) on WhatsCom's systems generated in connection with your use of WhatsCom's Service.
Please remember that WhatsCom is not responsible for the policies and practices of third party application providers, and WhatsCom shall have no liability arising from any action of any such provider as it concerns your data or information or otherwise. In connection with your use of any such third party applications, please review carefully the applicable privacy policies each such third party application provider to become familiar with their policies and practices as it concerns your data and information.
3.1.2. Business Transfers
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personally identifiable information may be part of the transferred assets.
You acknowledge that such transfers may occur, and that any acquirer or successor of WhatsCom may continue to use your information as set forth in this policy.
3.1.3. Related Companies
We may also share your personally identifiable information with any entity that is affiliated with us for purposes consistent with this Privacy Policy.
3.1.4. Agents, Consultants and Related Third Parties
WhatsCom, like many businesses, sometimes uses other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments.
When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
3.1.5. Legal Requirements and Other Circumstances
WhatsCom may disclose your personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to:
- comply with a legal obligation,
- protect and defend the rights or property of WhatsCom,
- act in urgent circumstances to protect the personal safety of users of the WhatsCom website or services or the public, or
- protect against legal liability.
4. SECURITY OF DATABASE
4.1. We will never sell, rent or market your personal contact information for any marketing purposes whatsoever.
Your information is 100% safe, secure, and all information is encrypted and transmitted without risk using a Secure Sockets Layer protocol.
4.2. Any information sent to WhatsCom for text messaging and or storage purposes will remain the property of the account holder,
which WhatsCom will hold securely in accordance with our internal security policy and the law. WhatsCom will at no time collect or redistribute this information without your consent, except where legally required to do so by law.
5. PRIVACY PROTECTION
5.1. Your information is stored at the list server that delivers WhatsCom newsletters.
Your information can only be accessed by those who help manage those lists in order to deliver email to those who would like to receive WhatsCom's newsletters.
5.2. All of the newsletters that are sent to you by WhatsCom include an unsubscribe link in them.
You can remove yourself at any time from our newsletters by clicking on the unsubscribe link. You can also contact us at support at marketing@whatscom.io to change your information at any time.
5.3. This policy may be changed at any time at WhatsCom's discretion.
If we should update this policy, we will post the updates to this page on our Website.
5.4. If you have any questions or concerns regarding our privacy policy please direct them to support at marketing@whatscom.io
6. DATA RETENTION
6.1. We will retain your information for as long as your account is active or as long as you opt for our Services.
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. PROTECTION OF INFORMATION
7.1. We implement security measures designed to protect your information from unauthorized access.
Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.
Further protection of your information from potential security breaches by implementing technological security measures including encryption, firewalls and secure socket layer technology.
However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.
By using our Service, you acknowledge that you understand and agree to assume these risks.
8. YOUR RIGHTS
8.1. You have the right, at any time, to prevent us from contacting you for marketing purposes.
When we send a promotional communication to a User, the User can opt out of further promotional communications by following the "Unsubscribe" instructions provided in each promotional email.
You can also indicate that you do not wish to receive marketing communications from us by simply opting out of receiving such marketing communications through the Website.
Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the opt-out page, we may continue to send you account-related emails, administrative emails including, for example, periodic updates to our Privacy Policy.
9. LINKS TO OTHER WEBSITES
9.1. As part of the Service, we may provide links to or show advertisements about other websites or applications.
However, we are not responsible for the privacy practices employed by those websites or the information or content they contain.
This Privacy Policy applies solely to information collected by us through the Website and the Service.
Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link displayed via advertisement on our Website or via our Service.
To the extent that you access or use the Service through or on another website or application,
then the privacy policy of the other website or application will apply to your access or use of that website or application.
We encourage you to read the privacy statements of other websites before proceeding to use them.
10. CHANGES TO OUR POLICY
10.1. We reserve the right to change this policy and our Terms of Service at any time.
We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Website.
Significant changes will go into effect immediately or within 2-3 business days following such notification.
Non-material changes or clarifications will take effect immediately.
You should periodically check the Website and this privacy page for updates.
11. CONTACT US
11.1. If you have any questions regarding this Privacy Policy or the practices of this Website,
please contact us by sending an email to marketing@whatscom.io
Last Updated: May 2024 | Contact: marketing@whatscom.io